Shipping Policy


Shipping Information

Tenvas watches are uniquely 3D printed on demand after we have received your order. The 3D printing process takes approximately 15 to 20 working days. While we strive to 3D print your order as quickly as possible, we believe in delivering good quality watches that are wearable and stylish.

We do quality assurance on all items to ensure that they are wearable and in good condition.

 

Singapore Shipping

We accept and ship orders on a daily basis to Singapore. We provide free standard shipping to Singapore based addresses using Taqbin or Singpost. 

As soon as your order is shipped, you will be sent a confirmation email. The shipping time is from 2 to 3 working days with standard shipping.

Due to the customised nature of our watches, the total time for 3D printing and shipping can be up to 17 to 20 working days. We will do our best to get your orders to you as quickly as possible. We appreciate your patience and we are working to reducing the time it takes to deliver.

If you require urgent delivery, please drop us an email at talktous@tenvas.com 

International Shipping

We accept and ship orders on a daily basis to customers in major cities. The list of countries that we currently ship to include Singapore, Malaysia, Philippines, China, Taiwan, Japan, USA, Canada, Australia, New Zealand, India, Sri Lanka, Middle East, South Africa and Europe.

We are providing free standard shipping to these locations for a limited period.

We are also constantly adding new shipping locations so drop us an email at talktous@tenvas.com if you would like us to ship to your country.

As soon as your order is shipped, you will be sent a confirmation email. The shipping time is from 5 to 10 working days with standard shipping.

Due to the customised nature of our watches, the total time for 3D printing and shipping can be up to 20 to 30 working days. We will do our best to get your orders to you as quickly as possible. We appreciate your patience and we are working to reducing the time it takes to deliver.

If you require urgent delivery, please drop us an email at talktous@tenvas.com 

 

Please note that all applicable duties, tariffs, fees and any additional charges for customs clearance are your, our customer's, responsibility.

Shipment to P.O. boxes, AFO or FPO addresses are not permitted.

It is important to note that import taxes and charges are NOT included in the price of your order. All shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order.

If delivery of an order is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed. We are making every effort to minimise the possible burden of these additional charges and we are in process of making improvements to how we ship into several major markets worldwide.

All packages are shipped from our sales and logistics headquarters in Singapore.