FAQs


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General
Where are you located? 

We are located in sunny Singapore. Home to delicious chicken rice and the iconic Marina Bay Sands. Here, we do the design and customisation of all our watches. Due to the unique nature of our watches, manufacturing happens in different cities from New York, Netherlands, China, Japan and Singapore to bring you a one in a kind timepiece. 

 

Do you have a physical retail shop that I can visit?

We don't have a physical shop because our watches are custom made and 3D printed on demand. If you need to see more pictures and videos of our watches, please visit our facebook, instagram and youtube channels. We also have a 30 day return policy if you are not 100% satisfied with your watch.

 

What are the watch faces that you have available?

We currently have four watch faces available. They are Timeless, Elegant, Classic and Precise. You can mix and match your watch band with any watch face. The watch faces are also interchangeable with all of our bands.  Each watch face is hand crafted by our dedicated artisans in Singapore. 

 

 

What payment options are available?

The Payment options available are Paypal, all major credit and debit cards. 

 

 

 

Shipping

How long does it take to customise and ship to Singapore?

It takes 3 to 4 weeks to customise and ship to a Singapore address. Each Tenvas watch is a labor of love as our artisans customise your watch at our headquarters. After customising, we check the digital model to ensure that it can be 3D printed successfully. It is then 3D printed in our partner's factory in Netherlands or New York and shipped to Singapore for final packaging and delivery. 

 

 

Do you ship outside of Singapore and how long is the shipping?

Yes, we do ship internationally as well. Please add 10 - 14 working days for international shipping. 

 

 

Do you have an urgent delivery service?.

We do urgent delivery services on a case by case basis. Please drop us an email at talktous@tenvas.com if you have such a need

 

 

Sizes 

What are the measurements for watch sizes?

We have three wrist sizes. Small, Medium and Large. You can measure your wrist with a ruler and use the sizing guide below. 

 

 

3D Printing

How are your watches made with 3D printing?

Here is a video which shows the preparation and 3D printing process. Look behind the scenes of Shapeways who are one of our 3D printing service providers.